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Shipping Policy

Shipping Policy: 

  • Processing Time: Orders are made to order, so each product has a different dispatch time, which we mention on each product page for better understanding. This allows you to plan and confirm your order accordingly.
  • Shipping Methods: We offer standard and expedited shipping options. Delivery times vary based on your location and chosen shipping method.
  • Domestic Shipping: We ship nationwide. Domestic orders typically arrive within 3-7 business days after dispatch.
  • International Shipping: We provide international shipping to select countries. Delivery times range from 7-21 business days, depending on the destination.
  • Shipping Rates: Shipping rates are calculated by weight and shipping method. You can view the shipping cost during checkout before finalizing your order.
  • Tracking Information: Once your order is shipped, you'll receive a tracking number via email or SMS. Use this number to track your package's status.
  • Delivery Assistance: If you encounter any issues with your delivery, such as delays or lost packages, contact our customer support at zarokienquiry@gmail.com for assistance.
  • If your order is delayed beyond the estimated delivery date due to courier issues, we will keep you updated with the latest information.


 

Return Policy

Damaged or Defective Items:

  • Report any damaged or defective items within 24 hours of delivery to be eligible for a return.
  • We will arrange a return pickup or provide instructions for returning the product using a courier service.
  • After the return is received and verified, we will exchange the item for the same one.
  • Alternatively, the customer can choose a different product of the same or higher price or opt for store credit for future purchases.

 

Sizing Issues:

If the item doesn't fit, you can request an exchange within 2 days. Refunds can only be given if there is an error on our part

Please make sure the product is unworn and has original tags

Size guides are provided for your convenience—please check before ordering.

 

 

 

Customized Items:

Customized or personalized items are made just for you.
Due to their nature, they are not eligible for return, exchange, or cancellation.
We recommend double-checking size and customization details before placing the order.
We only replace customized items if they arrive damaged or defective.

 

 

 

Quality Assurance:

  • All our products go through strict quality checks before shipping.
  •  We focus on fabric, stitching, and finishing to ensure you get the best
    All products undergo quality checks before dispatch to ensure customer satisfaction.
  • If damage occurs during transit, inform us promptly for a replacement.
  •  We will cover the courier charges for returning the damaged item.

 

 

 

 

 

Refund Process:

Once your return is received and inspected, we’ll initiate the refund.
Refunds are processed within 5–7 working days to your original payment method.
For COD orders, refunds will be made via bank transfer or store credit.
You’ll receive a confirmation email once the refund is complete.

 

 

Partial Payment (COD) Policy:

Cash on Delivery (COD) is available for select pin codes.
Some high-value or customized items may require a partial advance payment.
The advance amount is non-refundable if the order is refused at delivery.
This helps us avoid losses from fake orders.

 

 

RTO (Return to Origin) Policy:

If a parcel is undelivered after multiple attempts, it is marked as RTO.
RTO orders are returned to us and may not be re-shipped automatically.
We’ll contact you to confirm if you’d like it reshipped.
Shipping charges for RTO reshipping may apply.

 

 

Reasons for RTO:

  • Wrong/incomplete address
  • Phone not reachable
  • The customer refused the order
  • Delay in receiving at the delivery time
  • Non-payment in COD orders

     

 

 

RTO Process:

Once your order is marked RTO, we’ll notify you via email or WhatsApp.
You can choose to reship the item by confirming the address and paying any charges.
Unclaimed RTOs are held for 7 days before being canceled.
Repeated RTOs may lead to COD being disabled for your account.

 

 

FAQs (Frequently Asked Questions):

  • Can I cancel my order after it's been dispatched?

You can cancel your order within 4 hours of placing it. After this period, once the order has been processed and dispatched, cancellations are not possible. Our made-to-order process ensures sustainable production by avoiding mass production and minimizing waste. If you have any questions, please feel free to contact us.

  • How does Cash on Delivery (COD) work?

For COD orders, a partial payment will be required to confirm the order, covering the convenience fee. The remaining amount can be paid upon delivery. The convenience fee is non-refundable.

  • How do I return a damaged or defective item?

Inform us within 24 hours of delivery. We will arrange a return pickup or you can return the product using a courier service.

  • What if I need to exchange for a different size?

You can request a replacement in the desired size within 3 days of receiving the product. Customers are required to pay for the size exchange shipping. Please refer to the size chart before placing an order to avoid exchange issues.

  • What if I receive a damaged item?

Please inform us promptly, and we will arrange for a replacement. We will cover the courier charges for returning the damaged item.

  • When will I receive my refund for a missing parcel?

Refunds for missing parcels will be initiated promptly once verified. Please allow some time for the refund to reflect in your account.

  • What if the color of the product looks different from what I saw online?

Colors may appear slightly different due to screen settings and display variations. Please refer to our product catalogue for accurate details.

  • Are there any exceptions to the return policy?

Returns are not accepted for personal preference. Cash on delivery, exchange, and return options do not apply to sale/discounted and customized items.

Additional FAQs:

  • What customization options are available?

We offer customization in color, feeding length, and size. Once we receive the size measurements, we will carefully craft the product for the individual.

  • How does customization work?

As our products are our production, we craft each item according to the individual's specifications, ensuring a perfect fit.

  • What is the dispatch time?

Dispatch time will vary across products. Please confirm before placing the order, as some items may take extra time to craft for the perfect fit.

  • Where are you based?

We are based in Kerala,Thrissur, Chandrapini

 

General Refund Policy:

  • Credit and Debit Issues:

If there are any payment discrepancies, such as debited but not credited, please contact your bank for verification. We are not responsible for banking issues.

  • Your Orders & Deliveries: Our Commitment To You

Once your order is on its way, we ensure it reaches you! While we'll assist in tracking and resolving any delivery issues, rest assured that delivering your order promptly is our top priority. However, please understand that delivery times are solely in the hands of the courier service.

By placing an order with us, you acknowledge and accept the above policies. We are committed to providing you with the best possible service, and should you have any further queries or concerns, please do not hesitate to contact us.

Policy Updates: We reserve the right to update our shipping policy. Any changes will be posted on this page.

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