Terms and condition

Introduction:

Welcome to zaroki fashion .These terms and conditions outline the rules and regulations for the use of the https://zaroki.com/ website.

 

 Intellectual Property Rights:

All content on this website, including images, logos, text, graphics, and product designs is owned by Zaroki or its content suppliers. You may not copy, reproduce, or use our content without written permission.

 Restrictions

You are specifically restricted from:

  • Use the site for unlawful or harmful purposes
  • Attempt to gain unauthorized access to any part of the website
  • Distribute viruses or any harmful software
  • Copy, modify, or redistribute our content without permission

 

 Limitation of Liability

In no event shall zaroki fashion, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this Website.

 

 Indemnification

You agree to indemnify, defend and hold harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

 Severability

If any provision of these terms is found to be invalid under any applicable law, such provision shall be deleted without affecting the remaining provisions herein 

 Assignment

Zaroki may transfer or assign its rights and obligations under these terms without notice. You may not transfer your rights without our written consent.

 

 Entire Agreement

These terms, together with our Privacy Policy and any other legal notices on the site, constitute the entire agreement between you and Zaroki regarding your use of the site.


Governing Law

These terms are governed by and interpreted under the laws of the State of Kerala, India. Any disputes will be handled in the courts of Thrissur, Kerala.

 

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in the immediate termination of your Services.

SECTION 2- GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

 

SECTION 3- ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

OVERVIEW

This website is operated by Zaroki Fashion. Throughout the site, the terms “we”, “us,” and “our” refer to Zaroki. Zaroki offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Shipping Policy

Shipping Policy: 

  • Processing Time: Orders are made to order, so each product has a different dispatch time, which we mention on each product page for better understanding. This allows you to plan and confirm your order accordingly.
  • Shipping Methods: We offer standard and expedited shipping options. Delivery times vary based on your location and chosen shipping method.
  • Domestic Shipping: We ship nationwide. Domestic orders typically arrive within 3-7 business days after dispatch.
  • International Shipping: We provide international shipping to select countries. Delivery times range from 7-21 business days, depending on the destination.
  • Shipping Rates: Shipping rates are calculated by weight and shipping method. You can view the shipping cost during checkout before finalizing your order.
  • Tracking Information: Once your order is shipped, you'll receive a tracking number via email or SMS. Use this number to track your package's status.
  • Delivery Assistance: If you encounter any issues with your delivery, such as delays or lost packages, contact our customer support at zarokienquiry@gmail.com for assistance.
  • If your order is delayed beyond the estimated delivery date due to courier issues, we will keep you updated with the latest information.


 

Return Policy

Damaged or Defective Items:

  • Report any damaged or defective items within 24 hours of delivery to be eligible for a return.
  • We will arrange a return pickup or provide instructions for returning the product using a courier service.
  • After the return is received and verified, we will exchange the item for the same one.
  • Alternatively, the customer can choose a different product of the same or higher price or opt for store credit for future purchases.

 

Sizing Issues:

If the item doesn't fit, you can request an exchange within 2 days. Refunds can only be given if there is an error on our part

Please make sure the product is unworn and has original tags

Size guides are provided for your convenience—please check before ordering.

 

 

 

Customized Items:

Customized or personalized items are made just for you.
Due to their nature, they are not eligible for return, exchange, or cancellation.
We recommend double-checking size and customization details before placing the order.
We only replace customized items if they arrive damaged or defective.

 

 

 

Quality Assurance:

  • All our products go through strict quality checks before shipping.
  •  We focus on fabric, stitching, and finishing to ensure you get the best
    All products undergo quality checks before dispatch to ensure customer satisfaction.
  • If damage occurs during transit, inform us promptly for a replacement.
  •  We will cover the courier charges for returning the damaged item.

 

 

 

 

 

Refund Process:

Once your return is received and inspected, we’ll initiate the refund.
Refunds are processed within 5–7 working days to your original payment method.
For COD orders, refunds will be made via bank transfer or store credit.
You’ll receive a confirmation email once the refund is complete.

 

 

Partial Payment (COD) Policy:

Cash on Delivery (COD) is available for select pin codes.
Some high-value or customized items may require a partial advance payment.
The advance amount is non-refundable if the order is refused at delivery.
This helps us avoid losses from fake orders.

 

 

RTO (Return to Origin) Policy:

If a parcel is undelivered after multiple attempts, it is marked as RTO.
RTO orders are returned to us and may not be re-shipped automatically.
We’ll contact you to confirm if you’d like it reshipped.
Shipping charges for RTO reshipping may apply.

 

 

Reasons for RTO:

  • Wrong/incomplete address
  • Phone not reachable
  • The customer refused the order
  • Delay in receiving at the delivery time
  • Non-payment in COD orders

     

 

 

RTO Process:

Once your order is marked RTO, we’ll notify you via email or WhatsApp.
You can choose to reship the item by confirming the address and paying any charges.
Unclaimed RTOs are held for 7 days before being canceled.
Repeated RTOs may lead to COD being disabled for your account.

 

 

FAQs (Frequently Asked Questions):

  • Can I cancel my order after it's been dispatched?

You can cancel your order within 4 hours of placing it. After this period, once the order has been processed and dispatched, cancellations are not possible. Our made-to-order process ensures sustainable production by avoiding mass production and minimizing waste. If you have any questions, please feel free to contact us.

  • How does Cash on Delivery (COD) work?

For COD orders, a partial payment will be required to confirm the order, covering the convenience fee. The remaining amount can be paid upon delivery. The convenience fee is non-refundable.

  • How do I return a damaged or defective item?

Inform us within 24 hours of delivery. We will arrange a return pickup or you can return the product using a courier service.

  • What if I need to exchange for a different size?

You can request a replacement in the desired size within 3 days of receiving the product. Customers are required to pay for the size exchange shipping. Please refer to the size chart before placing an order to avoid exchange issues.

  • What if I receive a damaged item?

Please inform us promptly, and we will arrange for a replacement. We will cover the courier charges for returning the damaged item.

  • When will I receive my refund for a missing parcel?

Refunds for missing parcels will be initiated promptly once verified. Please allow some time for the refund to reflect in your account.

  • What if the color of the product looks different from what I saw online?

Colors may appear slightly different due to screen settings and display variations. Please refer to our product catalogue for accurate details.

  • Are there any exceptions to the return policy?

Returns are not accepted for personal preference. Cash on delivery, exchange, and return options do not apply to sale/discounted and customized items.

Additional FAQs:

  • What customization options are available?

We offer customization in color, feeding length, and size. Once we receive the size measurements, we will carefully craft the product for the individual.

  • How does customization work?

As our products are our production, we craft each item according to the individual's specifications, ensuring a perfect fit.

  • What is the dispatch time?

Dispatch time will vary across products. Please confirm before placing the order, as some items may take extra time to craft for the perfect fit.

  • Where are you based?

We are based in Kerala,Thrissur, Chandrapini

 

General Refund Policy:

  • Credit and Debit Issues:

If there are any payment discrepancies, such as debited but not credited, please contact your bank for verification. We are not responsible for banking issues.

  • Your Orders & Deliveries: Our Commitment To You

Once your order is on its way, we ensure it reaches you! While we'll assist in tracking and resolving any delivery issues, rest assured that delivering your order promptly is our top priority. However, please understand that delivery times are solely in the hands of the courier service.

By placing an order with us, you acknowledge and accept the above policies. We are committed to providing you with the best possible service, and should you have any further queries or concerns, please do not hesitate to contact us.

Policy Updates: We reserve the right to update our shipping policy. Any changes will be posted on this page.

Terms and Conditions
https://zaroki.com/termsCondition

Privacy and Cookies Policy

https://zaroki.com/private