Return and Refund Policy


We at Zaroki work hard to provide our customers with the latest products of exceptional quality and also at amazing prices. 7 Day return policy is applicable only for the non-discounted products purchased from our website – https://zaroki.com/. If you are not comfortable with the size, or do not like the design or fit or colour, you can simply exchange or return the product within 7 days of delivery. To exchange or return a product, you can email us at zarokienquiry@gmail.com mentioning your order number and details. 

For damaged or wrong product deliveries, an unboxing video is required to raise a return request. Details are provided under the header 'Damages / Wrong Product Delivery'.


Sale of Accessories (Hairband, Clips, Scrunchies, etc.) are considered final and are not eligible for Return/Exchange/Refund unless the product was received in a damaged condition

We will accept returns within 7 Day after purchase if the following conditions are met:
Returns/exchange requests need to be made within 7 days of the delivery of the product.
All Zaroki items should be returned in an unmarked, unused condition with the original packaging and tags in place, along with the original sales receipt.
Any items that has been customized as per customer's instruction will not be accepted for a refund or exchange.
Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
If your order has already been shipped, we invite you to wait until it arrives and then you can exchange/cancel your order by contacting our orders team to request its return by dropping an email to zarokienquiry@gmail.com with your order details.
To start a return, you can contact us at zarokienquiry@gmail.com. If your return request is accepted, we’ll let you know the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items should be dispatched within 48 hours after the return request is raised and approval is provided.
You can always contact us for any return question at zarokienquiry@gmail.com.
For seamless returns, kindly ensure the product is packed in the same way it was packed and sent to you.
After inspection we will confirm whether the Products are in an acceptable condition or not. This confirmation will be sent to you within 7 working days after we receive the shipment. 
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
 
Size Exchange 
In case you have received an item and wish to have a size exchange, the company should be notified within 7 days of receipt.
You can email us at zarokienquiry@gmail.com mentioning your order number and details, and the Size you wish to replace it with.
Our team will be reaching out to you to discuss the issue. 
Only after the acknowledgement from the company, Return process will be initiated.
Customers will have to courier the return by themselves, and the copy of the return courier slip needs to be shared via the above email.
Our team will let you know upon receiving the Return courier.
After inspection we will confirm whether the Products are in an acceptable condition or not. 
Upon confirmation only the exchange will be sent out.
Store Credit of the Return courier amount or Rs.100/- whichever is lower, will be issued to the customer and can be used in the next purchase. Store Credit has got no expiry date.

Product Exchange
In case you have received an item and wish to have a product exchange, the company should be notified within 7 days of receipt.
You can email us at zarokienquiry@gmail.com mentioning your order number and details and reason for exchange.
Our team will be reaching out to you to discuss the issue. 
Only after the acknowledgement from the company, Return process will be initiated.
Customers will have to courier the return by themselves, and the copy of the return courier slip needs to be shared via the above email.
Our team will let you know upon receiving the Return courier.
After inspection we will confirm whether the Products are in an acceptable condition or not. 
Upon confirmation only the exchange will be sent out.
Store Credit of the Return courier amount or Rs.100/- whichever is lower, will be issued to the customer and can be used in the next purchase. Store Credit has got no expiry date.

Damages / Wrong Product Delivery
In case you receive a damaged/ wrong product, the company should be notified within 48 hours of receipt along with the Unboxing Video. 
Unboxing video of the package is required in case of returning damaged or wrong product delivery and the following instructions must be followed: 
  1. The tracking ID and order ID must be clearly visible in the unboxing video.
  2. The package must be opened in the unboxing video; pre-opened packages will not be accepted.
  3. All sides of the package must be visible in the unboxing video for tampering or damaged package verification.
  4. The video must be recorded in one continuous stretch, showing all parameters; edited videos are not accepted.

You can email us at zarokienquiry@gmail.com mentioning your order number and details and the unboxing video of the damage/wrong product.

Our team will be reaching out to you to evaluate the issue and make it right.
Only after the acknowledgement from the company, Return process will be initiated.
Customers will have to courier the return by themselves, and the copy of the return courier slip needs to be shared via the above email.
Our team will let you know upon receiving the Return courier.
After inspection we will be informing the customer
Return courier amount will be borne by the company and will be kept as Store Credit or Refunded according the customers wish

CANCELLATIONS
You can cancel your order, until the product is dispatched by the company.
You can email us at zarokienquiry@gmail.com mentioning your order number and details.
Once the cancellation is approved we will refund the amount within 48 hours and the amount will reflect within 5 working days. Your entire order amount will be refunded via the refund method selected by you.
An order cannot be cancelled once the item has been shipped out to you.

REFUNDS
In case you are not happy with the product and wish to proceed with Refund, the company should be notified within 48 hours of receipt. 
You can email us at zarokienquiry@gmail.com mentioning your order number and details.
Our team will be reaching out to you to discuss the issue. 
Only after the acknowledgement from the company, Return process will be initiated.
Cash On Delivery charges are not refundable 
Customers will have to courier the return and bear the expense by themselves.
The copy of the return courier slip needs to be shared via the above email.
Our team will let you know upon receiving the Return courier.
After inspection we will confirm whether the Products are in an acceptable condition or not. 
Upon confirmation, Refund process will be initiated.
In case of Refund via Store Credit, the customers will receive a coupon code worth the amount paid, which can be redeemed on future purchases. The coupon codes will have no expiry date.
In case of Cash Refunds, a flat Cancellation fee of INR 100/- per product will be deducted from the refund amount.
Once the refund method is approved we will refund the amount within 48 hours and the amount will reflect within 5 working days.
Unfortunately, we cannot accept refund on sale items(discounted) or gift cards.


Exceptions / non-returnable items
Certain types of items (such as Accessories cannot be returned, custom products (such as special orders or personalized items), and Discounted Products. Please get in touch if you have questions or concerns about your specific item.

Fair usage
We only accept one exchange request per order. 

The Management’s decision with regard to damaged/defective product and/or issuance of credit shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.

Shipping Policy

Shipping Policy: 

  • Processing Time: Orders are made to order, so each product has a different dispatch time, which we mention on each product page for better understanding. This allows you to plan and confirm your order accordingly.
  • Shipping Methods: We offer standard and expedited shipping options. Delivery times vary based on your location and chosen shipping method.
  • Domestic Shipping: We ship nationwide. Domestic orders typically arrive within 3-7 business days after dispatch.
  • International Shipping: We provide international shipping to select countries. Delivery times range from 7-21 business days, depending on the destination.
  • Shipping Rates: Shipping rates are calculated by weight and shipping method. You can view the shipping cost during checkout before finalizing your order.
  • Tracking Information: Once your order is shipped, you'll receive a tracking number via email or SMS. Use this number to track your package's status.
  • Delivery Assistance: If you encounter any issues with your delivery, such as delays or lost packages, contact our customer support at zarokienquiry@gmail.com for assistance.
  • If your order is delayed beyond the estimated delivery date due to courier issues, we will keep you updated with the latest information.


 

Return Policy

Damaged or Defective Items:

  • Report any damaged or defective items within 24 hours of delivery to be eligible for a return.
  • We will arrange a return pickup or provide instructions for returning the product using a courier service.
  • After the return is received and verified, we will exchange the item for the same one.
  • Alternatively, the customer can choose a different product of the same or higher price or opt for store credit for future purchases.

 

Sizing Issues:

If the item doesn't fit, you can request an exchange within 2 days. Refunds can only be given if there is an error on our part

Please make sure the product is unworn and has original tags

Size guides are provided for your convenience—please check before ordering.

 

 

 

Customized Items:

Customized or personalized items are made just for you.
Due to their nature, they are not eligible for return, exchange, or cancellation.
We recommend double-checking size and customization details before placing the order.
We only replace customized items if they arrive damaged or defective.

 

 

 

Quality Assurance:

  • All our products go through strict quality checks before shipping.
  •  We focus on fabric, stitching, and finishing to ensure you get the best
    All products undergo quality checks before dispatch to ensure customer satisfaction.
  • If damage occurs during transit, inform us promptly for a replacement.
  •  We will cover the courier charges for returning the damaged item.

 

 

 

 

 

Refund Process:

Once your return is received and inspected, we’ll initiate the refund.
Refunds are processed within 5–7 working days to your original payment method.
For COD orders, refunds will be made via bank transfer or store credit.
You’ll receive a confirmation email once the refund is complete.

 

 

Partial Payment (COD) Policy:

Cash on Delivery (COD) is available for select pin codes.
Some high-value or customized items may require a partial advance payment.
The advance amount is non-refundable if the order is refused at delivery.
This helps us avoid losses from fake orders.

 

 

RTO (Return to Origin) Policy:

If a parcel is undelivered after multiple attempts, it is marked as RTO.
RTO orders are returned to us and may not be re-shipped automatically.
We’ll contact you to confirm if you’d like it reshipped.
Shipping charges for RTO reshipping may apply.

 

 

Reasons for RTO:

  • Wrong/incomplete address
  • Phone not reachable
  • The customer refused the order
  • Delay in receiving at the delivery time
  • Non-payment in COD orders

     

 

 

RTO Process:

Once your order is marked RTO, we’ll notify you via email or WhatsApp.
You can choose to reship the item by confirming the address and paying any charges.
Unclaimed RTOs are held for 7 days before being canceled.
Repeated RTOs may lead to COD being disabled for your account.

 

 

FAQs (Frequently Asked Questions):

  • Can I cancel my order after it's been dispatched?

You can cancel your order within 4 hours of placing it. After this period, once the order has been processed and dispatched, cancellations are not possible. Our made-to-order process ensures sustainable production by avoiding mass production and minimizing waste. If you have any questions, please feel free to contact us.

  • How does Cash on Delivery (COD) work?

For COD orders, a partial payment will be required to confirm the order, covering the convenience fee. The remaining amount can be paid upon delivery. The convenience fee is non-refundable.

  • How do I return a damaged or defective item?

Inform us within 24 hours of delivery. We will arrange a return pickup or you can return the product using a courier service.

  • What if I need to exchange for a different size?

You can request a replacement in the desired size within 3 days of receiving the product. Customers are required to pay for the size exchange shipping. Please refer to the size chart before placing an order to avoid exchange issues.

  • What if I receive a damaged item?

Please inform us promptly, and we will arrange for a replacement. We will cover the courier charges for returning the damaged item.

  • When will I receive my refund for a missing parcel?

Refunds for missing parcels will be initiated promptly once verified. Please allow some time for the refund to reflect in your account.

  • What if the color of the product looks different from what I saw online?

Colors may appear slightly different due to screen settings and display variations. Please refer to our product catalogue for accurate details.

  • Are there any exceptions to the return policy?

Returns are not accepted for personal preference. Cash on delivery, exchange, and return options do not apply to sale/discounted and customized items.

Additional FAQs:

  • What customization options are available?

We offer customization in color, feeding length, and size. Once we receive the size measurements, we will carefully craft the product for the individual.

  • How does customization work?

As our products are our production, we craft each item according to the individual's specifications, ensuring a perfect fit.

  • What is the dispatch time?

Dispatch time will vary across products. Please confirm before placing the order, as some items may take extra time to craft for the perfect fit.

  • Where are you based?

We are based in Kerala,Thrissur, Chandrapini

 

General Refund Policy:

  • Credit and Debit Issues:

If there are any payment discrepancies, such as debited but not credited, please contact your bank for verification. We are not responsible for banking issues.

  • Your Orders & Deliveries: Our Commitment To You

Once your order is on its way, we ensure it reaches you! While we'll assist in tracking and resolving any delivery issues, rest assured that delivering your order promptly is our top priority. However, please understand that delivery times are solely in the hands of the courier service.

By placing an order with us, you acknowledge and accept the above policies. We are committed to providing you with the best possible service, and should you have any further queries or concerns, please do not hesitate to contact us.

Policy Updates: We reserve the right to update our shipping policy. Any changes will be posted on this page.

Terms and Conditions
https://zaroki.com/termsCondition

Privacy and Cookies Policy

https://zaroki.com/private